2 Year Limited Warranty

Pro-Rated Warranty Claims

For eligible warranty claims where sealoc determines that repair is not possible, a replacement may be issued based on the product’s warranty period and the date the eligible claim is approved.

During the first 365 days from the date of delivery, eligible approved warranty claims may qualify for a full replacement of the product, excluding shipping, installation, labor, service fees, or any other non-product charges.

Beginning on day 366, the replacement value amount will be pro-rated based on depreciation over time. The product will depreciate evenly over the remaining 365 days of the 2-year warranty period.

The pro-rated replacement value amount is calculated as follows:

Pro-Rated Replacement Value = Product Purchase Price × Remaining Warranty Days ÷ 365

For example, if an approved warranty claim occurs halfway through the second year, the eligible replacement value would be approximately 50% of the product purchase price.

After 730 days from the date of delivery, the product is no longer eligible for a warranty replacement.

Pro-rated warranty claim replacements apply only when the product meets all warranty requirements and exclusions. sealoc reserves the right to determine whether repair or replacement is the appropriate remedy for an eligible warranty claim.

What is Covered?

sealoc assumes the warranty on your new weatherloc® Series Outdoor TV, not the original manufacturer. For the original purchaser, sealoc warrants that the product is free from defects in material and workmanship under normal use and service for the 24-month, 2-year warranty period. The warranty period begins on the date of receipt of the product and ends 730 calendar days thereafter.

What is Not Covered?

This Standard Limited Warranty covers manufacturing defects in materials and workmanship encountered in normal use. Except to the extent otherwise expressly provided for in this statement, this warranty shall not apply to the following, including but not limited to:

Using a Residential Collection product in a professional or commercial setting or exceeding the maximum number of runtime hours, which is 7 hours per day, 5 days per week. Residential-grade TVs that are subjected to continuous direct sunlight while in operation may experience isotropic blackout or premature failure of the TV.

Scratches, dents, blemishes, cosmetic damage, or other damage resulting from shipping not reported upon receipt, misuse, abnormal use, abnormal conditions, improper storage, exposure to foreign substances, liquids, sand, or dirt, infestation or damage caused by pests, insects, or rodents, neglect of the product, or any unusual physical, electrical, or electro-mechanical stress.

Damages, scratches, marks, or blemishes on the screen of the TV caused by chemicals, solvents, or abrasives.

Defects or damage resulting from excessive force.

Equipment that has the serial number, product labels, or enhancement data code removed, defaced, damaged, altered, or made illegible.

Ordinary wear and tear.

Tampering with, altering, or removing any components on the television, including the products, materials, or components used by sealoc to weatherize the television.

Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by sealoc.

Defects or damage resulting from improper installation, testing, operation, maintenance, service, or adjustment not provided or approved by sealoc, including but not limited to installation of unauthorized software and unauthorized root access.

Defects or damage resulting from external causes such as submersion in water, cleaning, pressure washing, collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, Acts of God, theft, blown fuse, use of incorrect product voltage, or failure to employ a functional Ground Fault Circuit Interrupt, GFCI, power source and an adequately rated surge protector. sealoc will not warrant products that are damaged by power surges, power spikes, or brownouts.

Inoperability, defects, or damage resulting from signal reception or transmission, viruses, software updates, or other software-related problems introduced into the product.

Mounting the television in an orientation other than its intended use, including but not limited to mounting a landscape-oriented television in a portrait orientation or vice versa, mounting the television upside down, or mounting the television from a vertical plane beyond 15 degrees of tilt.

Mounting the television over a fireplace without a six-inch horizontally protruding mantel to deflect heat. Mounting a television within 10 feet of any heat source, or in a manner that causes the surface temperature of the television to exceed 104°F.

Mounting the television in an enclosed case or cover without proper ventilation that is not approved by sealoc. Should you have questions regarding TV covers or cases, please contact us at (972) 525-9800.

Subjecting the television to temperatures outside of the normal operating/storage temperature range of -24°F (-31°C) to 104°F (40°C).

Failure to follow instructions regarding the routing of cables and wires into the input/output jacks of the television. Instructions are located on the back of the television, behind the protective neoprene cover.

Any water projected at an upward angle to the television, including but not limited to water or liquid ingress into the TV speakers or ventilation points.

Installing or operating the television within ten (10) feet of any standing, spraying, misting, or splashing water source, or mounting the television in a manner where the bottom of the TV is within one foot of the ground or less.

sealoc does not claim or warrant uninterrupted or error-free operation of the product and shall not be liable for the loss of use or service of this product.

What Are the Customer’s Obligations?

After the first 90 days, should sealoc determine after remote troubleshooting that the product needs to be repaired at our facility, the customer is responsible for the cost of shipping to and from sealoc. During the first 90 days of the warranty period, sealoc will cover all shipping and freight costs.

It is very important to retain the original packaging material, including boxes, pallet, and any other packaging materials the product was originally shipped in. If the original box is not available, please contact sealoc to have a new box shipped to you. Applicable fees may apply.

What Are sealoc’s Obligations?

During the warranty period, provided the product is returned in accordance with the terms of this Standard Limited Warranty, sealoc will determine whether the product qualifies for repair or replacement under warranty.

sealoc will first attempt to repair the product when possible. sealoc may, at its sole option, use rebuilt, reconditioned, or new parts or components when repairing any product.

If sealoc determines that repair is not possible, a replacement may be issued in accordance with the pro-rated warranty claim terms below. In the instance that a specific model is no longer available, sealoc reserves the right to replace it with a similar model television or apply the eligible pro-rated replacement value toward a comparable replacement product.

 

Feel free to contact us via phone, email, or contact form for help:

p: (972) 525-9800

e: ken@sealoc.com