Shipping policy

Shipping Specifications

Our in-stock products will usually take about 7-10 business days to reach a customer. Build-to-order or items that are not in stock may take 10-14 days or longer to reach a customer. Custom orders may take 6-8 weeks. Direct shipments are made to continental U.S. locations only. Special provisions apply to shipments to Alaska, Hawaii, Canada, Mexico and any other locations outside of the contiguous United States, as outlined below.

Sealoc does not charge shipping on items with a free shipping icon next to them on our website when shipped to continental United States locations. Shipments to any other locations are not eligible for free shipping, and the customer is responsible for shipping charges, and all duties and tariffs on shipments to that location.

Sealoc reserves the right to choose it’s shipping carrier for all products. Please note that we do not control the shipping companies (ground, freight, air or by sea). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times, as we only have the information the delivery company makes available to us.

All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery.

Sealoc is not responsible for any damages that may happen during shipping. Should you receive a package that appears damaged, you are responsible for either rejecting the delivery, or inspecting it thoroughly PRIOR to accepting the contents. Once you have accepted the contents, you are responsible for the product(s).

Remote or hard-to-reach areas (example: Martha’s Vineyard, etc.) may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges.

It is the customers responsibility to inform us of any problems with this type of delivery at the time of purchase. Sealoc is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In-home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.

Sealoc may ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we cannot send your package to your APO/FPO address, we will contact you. APO/FPO shipments may be subject to additional shipping fees.

If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies, and the customer will be responsible for the cost of shipping both ways.

Shipping Outside of the Continental U.S.

All shipments outside of the continental United States do NOT qualify for free shipping, further, all shipments outside of the continental United States will require an individual shipping quote.

When shipping to Canada, Mexico, or other countries, we will work with you to ship to your desired US-based freight forwarder. We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes prior to placing your order. You will be responsible for all VAT, taxes, duties and tariffs on shipments, along with coordinating with the freight forwarder for delivery to the final destination.

Delivery Inspection

IMPORTANT! You MUST inspect your product prior to accepting the contents! You have 24 hours to call us at 972-525-9800 to report any damage.

The vast majority of our deliveries have no external or internal damage, and are signed for without a problem. For your protection, we ask that you please inspect your packages following these guidelines:

STANDARD DELIVERY:

If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 48 hours to call us at 1-877-743-2269 to report the damage.

FREIGHT DELIVERY:

If you authorize the freight company to leave your freight products without a signature, Sealoc will NOT be held liable for any damages or missing products. Leaving a note is the same as signing for your products in good condition and you are therefore responsible for any damages at that point.

If a pallet(s) or piece(s) are missing:

NOTE: Sealoc may ship items from different locations. Accordingly, if you have ordered multiple products, they may arrive at different times. Each set of products will have a separate packing slip.

If you receive a shipment and a product or products are missing, please make a note on the delivery receipt such as: “Received 4 of 5 pieces”. The call us at 972-525-9800 immediately to let us know which pieces are missing. We will coordinate with the shipping company to locate the missing pieces or replace them.

Inspect the packaging for external damage.

If you notice exterior damage: Immediately open the box and inspect for concealed damage before signing the delivery receipt.

If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note “damaged” on the delivery receipt, call us immediately at 972-525-9800. If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible.

Note any damages to the packaging or products on the delivery receipt by specifically writing the word “Damaged” before signing.

PLEASE NOTE: Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.

IMPORTANT! You have 48 hours to call us at 972-525-9800 to report any damage.

If you have any questions, please feel free to contact us at 972-525-9800.