Refund policy

We want you to love your new sealoc product. But if you don’t, we offer a simple return policy. We will allow you to return new, unused, unassembled, and resalable items in their original packaging within 5 days of delivery for a refund (30% re-stocking fee applies), plus the original and return shipping costs incurred by sealoc. If your return is because of our error, you are not responsible for any re-stocking/shipping costs. Exceptions to this policy are listed below.

If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, we will work with you to get it replaced. If the product meets all warranty requirements, sealoc may approve a replacement under the pro-rated warranty replacement terms below.

Return Authorization Requirements

For shipping/freight claims: We require you to provide us with photos of the product in both boxed and unboxed states before your return will be authorized. A cell phone picture will suffice. We need “before” pictures to ensure the product is in new condition and to use as reference in case there is any damage to the item on its way back to us.

The sealoc warranty claim form can be located on the bottom bar of the sealoc website. See the sealoc Warranty policy for more detailed information on what is covered under a warranty claim.

To expedite the returns process, before shipping the item(s) back, make sure they are clean, the packaging is sufficient to prevent damage, and, if necessary, all defects are noted along with the photos taken.

Return Policy Exceptions

Items such as TVs bought during special events, including but not limited to the Super Bowl, sports playoffs, special sports events, or similar high-demand events, are not eligible for return or refund.

Returns and/or replacements will not apply to clearance items, gift cards, gift certificates, items denoted as “non-returnable,” or “warehouse deals.”

Personalized or custom-built products, including but not limited to televisions that have been color-changed or products that have been personalized, are not eligible for return or replacement.

Any custom sealoc nano-treated or weatherloc-treated items, including but not limited to cable boxes, baluns, satellite boxes, key pads, or similar products, are not eligible for return or refund unless otherwise approved by sealoc.

Important Information About Refund Eligibility within 5 Day Window

To be eligible for a “No Hassle Return,” items must be returned within 5 days of delivery in “Like New” condition. “Like New” condition means the returned item is unused, unassembled, and returned in the original packaging.

The costs of return shipping and re-stocking fee will be deducted from your refund or merchandise credit.

In all cases, refunds will not be processed until the item(s) have been inspected by sealoc.

Refunds must be applied to the same credit card, debit card, or other form of payment used in the original transaction.

sealoc reserves the right to refuse a refund on a returned item if:

The item that has been returned does not match the original item shipped to the customer.

The returned item is missing parts or the original product’s packaging.

The item was damaged during the return shipment due to improper or insufficient packaging.

The item being returned has been obviously heavily used, such as overly dirty products.

The item has been assembled in a way that would impede proper packaging for return shipping.

The item has been damaged in a way that prevents sealoc from easily fixing it and preparing it for resale.

Exchange Situations

In exchange situations, there are two options:

If you need the product right away, you can purchase a replacement on a new order to get it shipped out as soon as possible. Then, return the original item, and we will refund you for the original once we have received it back to our warehouse in “Like New” condition, provided it meets the requirements described above and below.

If you can wait a little longer, return the original item, and once we have received it back to our warehouse in “Like New” condition, we will refund you for that purchase. You can then purchase the replacement on a new order, and we will ship the replacement as soon as possible.

Custom Made-to-Order and Special Order Items

Custom made-to-order and special order items are made to your specifications. Due to the custom nature of made-to-order and special order items, all sales are final.

Made-to-order and special order items that are defective due to manufacturing will be repaired or replaced as long as the claim is made within the applicable warranty period. If repair or replacement is not possible, and the product meets all warranty requirements, sealoc may approve a refund based on the pro-rated warranty claim terms listed above.

 

Feel free to contact us via phone, email, or contact form for help:

p: (972) 525-9800

e: ken@sealoc.com