Return/Refund Policy

We want you to love your new sealoc product. But if you don’t, we offer a simple return policy. We will allow you to return all new, unused, unassembled, and resalable items in their original packaging within 5 days of delivery for a refund, minus the original and return shipping costs incurred by sealoc. If your return is because of our error, you are not responsible for any shipping costs. Exceptions to this policy are listed below.

If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, we will work with you to get it replaced. If repair or replacement is not possible, and the product meets all warranty requirements, sealoc may approve a refund under the pro-rated warranty refund terms below. Please reference your warranty packet for further information.

Pro-Rated Warranty Refunds

For eligible warranty claims where sealoc determines that repair or replacement is not possible, a refund may be issued based on the product’s warranty period and the date the eligible claim is approved.

During the first 365 days from the date of delivery, eligible approved warranty refunds may qualify for a full refund of the product purchase price, excluding shipping, installation, labor, service fees, or any other non-product charges.

Beginning on day 366, the refund amount will be pro-rated based on depreciation over time. The product will depreciate evenly over the remaining 365 days of the 2-year warranty period.

The pro-rated refund amount is calculated as follows:

Pro-Rated Refund = Product Purchase Price × Remaining Warranty Days ÷ 365

For example, if an approved warranty refund occurs halfway through the second year, the eligible refund amount would be approximately 50% of the product purchase price.

After 730 days from the date of delivery, the product is no longer eligible for a warranty refund.

Pro-rated warranty refunds apply only when the product meets all warranty requirements and exclusions. sealoc reserves the right to determine whether repair, replacement, or refund is the appropriate remedy for an eligible warranty claim.

Return Authorization Requirements

We require you to provide us with photos of the product in both boxed and unboxed states before your return will be authorized. A cell phone picture will suffice. We need “before” pictures to ensure the product is in new condition and to use as reference in case there is any damage to the item on its way back to us.

To expedite the returns process, before shipping the item(s) back, make sure they are clean, the packaging is sufficient to prevent damage, and, if necessary, all defects are noted along with the photos taken.

Return Policy Exceptions

Items such as TVs bought during special events, including but not limited to the Super Bowl, sports playoffs, special sports events, or similar high-demand events, are not eligible for return or refund.

Returns and/or refunds will not apply to clearance items, gift cards, gift certificates, items denoted as “non-returnable,” or “warehouse deals.”

Personalized or custom-built products, including but not limited to televisions that have been color-changed or products that have been personalized, are not eligible for return or refund.

Any custom sealoc nano-treated or weatherloc-treated items, including but not limited to cable boxes, baluns, satellite boxes, key pads, or similar products, are not eligible for return or refund unless otherwise approved by sealoc.

Important Information About Refund Eligibility

To be eligible for a “No Hassle Return,” items must be returned within 5 days of delivery in “Like New” condition. “Like New” condition means the returned item is unused, unassembled, and returned in the original packaging.

The costs of return shipping are deducted from your refund or merchandise credit.

In all cases, refunds will not be processed until the item(s) have been inspected by sealoc.

Refunds must be applied to the same credit card, debit card, or other form of payment used in the original transaction.

sealoc reserves the right to refuse a refund on a returned item if:

The item that has been returned does not match the original item shipped to the customer.

The returned item is missing parts or the original product’s packaging.

The item was damaged during the return shipment due to improper or insufficient packaging.

The item being returned has been obviously heavily used, such as overly dirty products.

The item has been assembled in a way that would impede proper packaging for return shipping.

The item has been damaged in a way that prevents sealoc from easily fixing it and preparing it for resale.

Exchange Situations

In exchange situations, there are two options:

If you need the product right away, you can purchase a replacement on a new order to get it shipped out as soon as possible. Then, return the original item, and we will refund you for the original once we have received it back to our warehouse in “Like New” condition, provided it meets the requirements described above and below.

If you can wait a little longer, return the original item, and once we have received it back to our warehouse in “Like New” condition, we will refund you for that purchase. You can then purchase the replacement on a new order, and we will ship the replacement as soon as possible.

Custom Made-to-Order and Special Order Items

Custom made-to-order and special order items are made to your specifications. Due to the custom nature of made-to-order and special order items, all sales are final.

Made-to-order and special order items that are defective due to manufacturing will be repaired or replaced as long as the claim is made within the applicable warranty period. If repair or replacement is not possible, and the product meets all warranty requirements, sealoc may approve a refund based on the pro-rated warranty refund terms listed above.

Custom pieces damaged in shipping will still follow all required steps for a freight claim. All custom pieces will be repaired or replaced with an item of the same nature as previously ordered. You will not be allowed to order an item that differs from the damaged or defective item.

 

Feel free to contact us via phone, email, or contact form for help:

p: (972) 525-9800

e: ken@sealoc.com